TRADING TERMS AND CONDITIONS (2020)
This website is operated by Hyperion Hygiene Products which trades as Hyperion Hygiene Products./we/our/us”). You (referred to as “you/your”) acknowledge that your use of this website including any transactions you make is subject to our terms and conditions below (referred to as “these conditions”). The goods you order from this website will be referred to in these conditions as “the Goods”.
1. Order and Acceptance
1.1 Your order is an offer to buy from us.
1.2 We will inform you if items are unavailable and will supply only approximate dates of when the item is likely to be in stock.
1.3 We will confirm the details of your order by email. This will include notice of our delivery charge together with a timescale estimate for delivery of the items of the type ordered. This confirmatory email will not constitute an acceptance of your order and no binding contract will exist between us until we actually despatch the goods ordered. Until then Hyperion Hygiene Products may decline to supply your order without giving any reason.
1.4 Acceptance of your order will take place upon despatch to you of the Goods unless we have notified you that we do not accept your order or you have cancelled it.
2. Payment and Price
2.1 Payment is by credit, debit card or Paypal on our website at the time you make your order. Payment is safe, encrypted and secure.
2.2 Goods are subject to availability. In the event that we are unable to supply the Goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the Goods.
2.3 The price for the Goods is the price displayed on our website at the time we receive your order. Delivery is charged in addition at the rate specified in our email confirming your order
2.4 If we have mis-priced any item by mistake, we are not obliged to supply at that price provided we notify you before we despatch it.
3.1 This website is for delivery of Goods to addresses in mainland UK, Northern Ireland, Republic of Ireland and EU member states only. Should you live outside these areas, please let us know before placing your order and we will amend the delivery conditions accordingly.
3.2 Delivery charges and estimated timescales are specified in our email confirming your order. We make every effort to deliver Goods within 5 days of the order being placed, but delays are occasionally inevitable due to unforeseen factors. Hyperion Hygiene Products will be under no liability for any delay or failure to deliver the Goods within estimated timescales. All goods will be delivered within 30 days or a refund will be given.
3.3 You agree to notify our Office if your Goods do not arrive within 5 working days of the estimated delivery date.
3.4 Delivery will be made to the delivery address specified in your order. Re-despatch of any returned orders may incur an additional delivery charge.
3.5 Risk of loss and damage to the Goods passes to you on the date when the Goods are delivered.
4.1 Title (ownership) in or to the Goods will pass to you on delivery of the Goods provided that we have received cleared payment in full for these Goods.
4.2. Title (ownership) in or to the Goods will pass back to us immediately upon any refund for the price of the Goods being made by us.
5. Damaged, Missing or Incorrect Orders
5.1 You agree to carefully examine the Goods delivered in accordance with your order.
5.2 In order to enable us to rectify the situation, you agree to notify us if any of the Goods are damaged, missing or incorrect.
6. Cancellation, Refunds, Exchanges
6.1 You have a right to cancel your order by emailing or phoning our Office either before delivery or within 7 working days starting the day after you receive your Goods.
6.2 Your right to cancel does not apply to items that you have unsealed, opened or used in any way. This does not affect your right to examine the goods as you would in a shop.
6.3 An item is only eligible for return if it is in the exact condition in which it was delivered.
6.4 If you cancel your order after delivery within the 7 day cooling off period, then you will be responsible for the cost of the return package. Consumers returning goods under the Sale of Goods Act will not inherit this cost. In this circumstance, cost of the return will be added to your refund. Provided that paragraph 6.3 has been complied with, then following receipt of the return package we will either:
6.4.1 in relation to orders for Goods cancelled in accordance with this Paragraph 6 refund the purchase price but not the delivery charge; or
6.4.2 at your option, exchange the Goods for other goods you wish to purchase from our website. We will pay the cost of delivering any substituted goods.
6.5 Save as set out in this Paragraph 6 we shall not be under any other liability to you in respect of cancellation, refunds and exchanges of Goods.
7. Liability and Disclaimer
7.1 Nothing in these conditions excludes or limits liability for death or personal injury caused by negligence or fraudulent misrepresentation and paragraphs 7.2 to 7.8 are subject to this paragraph 7.1.
7.2 Hyperion Hygiene Products shall not be liable for any losses or claims (including loss of data, income or profit loss or damage to property and/or loss relating to claims of third parties) arising directly or indirectly from use of this website or in respect of any Goods purchased under these conditions.
7.3 Whilst we take all reasonable precautions to keep the details of your order and payments secure, we will not be liable unless we are negligent for any losses caused as a result of unauthorised access to information provided by you.
7.4 The content of this website is for information purposes only, as a general guideline to controlling bacterial infections. It is not intended as a guide to self-medication or as a substitute for professional medical advice, diagnosis or treatment. If you have, or suspect, a health problem, you should consult your doctor. Please consult your medical practitioner before taking any new product, particularly if you are already under medical care.
7.5 All indemnities, warranties, terms and conditions (whether expressed or implied) are hereby excluded to the fullest extent permitted by law other than the exclusive remedies set out or referred to in paragraph 6.
7.6 Whilst every care is taken to disclose details relating to products accurately, it is your responsibility to read all product labelling and instructions carefully prior to use. You must satisfy yourself that the Goods meet your requirements. We reserve the right to amend specifications on all items without prior notice.
7.7 Our maximum aggregate liability (whether in contract, tort or otherwise) for loss or damage shall in any event be limited to the price paid or payable by you for the Goods the subject of any contract made pursuant to these conditions.
8. Intellectual property rights
8.1 All information and material including software, data, text, photographs and graphics contained on this website is protected by copyright, trade marks, service marks, patents or other proprietary rights.
8.2 You may only download material from this website for your personal non-commercial use and you may only retrieve and display content from this website if it is it directly connected to an order made by you from this website.
9. Data protection
10. Please email or phone our Office for the details on how to make a Complaint.
11.1 We reserve the right to amend these conditions at any time. All transactions after the date that any such amendments are posted onto the website (see date at the top) will be governed by those amended conditions.
11.2 You may not assign or sub-contract any of your rights or obligations under these conditions or any related order for Goods to any third party unless by prior written agreement of Hyperion Hygiene Products.
11.3 Hyperion Hygiene Products may transfer, assign, novate or sub-contract the benefit of the whole or part of any of its rights or obligations under these conditions or any related contract to any third party.
11.4 If any part of these conditions is held by any competent authority to be invalid or unenforceable, the validity or enforceability of the other parts of these conditions shall not be affected.
11.5 A person who is not a party to the agreement created by these conditions (other than a permitted successor or assignee under Paragraph 11.2 or 11.3 above) shall have no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any of these conditions provided that no consent is required from any third party for variation or rescission of these conditions (whether or not that varies or extinguishes rights or benefits in favour of such third parties in any way).
11.6 No delay or failure by Hyperion Hygiene Products to exercise any powers, rights or remedies under these conditions will operate as a waiver of them nor will any single or partial exercise of any such powers, rights or remedies preclude any other or further exercise of them. Any effective waiver must be in writing and signed by an authorised representative of Hyperion Hygiene Products.
11.7 These conditions including the documents or other sources referred to in these conditions contain the entire agreement and understanding between you and Hyperion Hygiene Products for your use of this website and supersede any prior representations understandings and agreements between you and Hyperion Hygiene Products relating to the use of this website (including the order of Goods).
These conditions will not affect your statutory rights.
Hyperion L is primarily designed to kill bacteria that are not killed by the domestic washing machine. Now with the introduction of low temperature washing powders to conserve energy, although the clothes may look clean, many studies have shown that bacteria are still present and can cross infect clothes mixed together. The use of Hyperion L will kill bacteria irrespective of the temperature of the wash and leave your clothes not only clean but hygienic as well.
Please add two capfuls of Hyperion L to the softner compartment of the washing machine drawer. Never add less than two capfuls of Hyperion L even if you are only washing a few clothes. You can add your softner and Hyperion together at the same time.
If using Hyperion L to sanitise your washing machine and get rid of residual smells, add two capfuls of the Hyperion L to the final rinse cycle of a wash programme and allow the machine to finish.
If soaking delicate clothes, add one capful to 2.5 litres of water and soak for 10 minutes. For virus removal, soak the clothes for 15 minutes.
Hyperion has been rigorously tested in shoes and the Hyperion F container holds 50mls which is sufficient to treat 2 pairs of shoes. Please allow the shoes to properly dry after treatment. It may be that the bad odour in the shoe is trapped in the shoe fabric and will gradually escape. However, since the odour producing bacteria have been destroyed, there will be no more generation of bad odour and after a few days the shoes should be almost odour free. There is also a possibility that the smell in the shoe is chemical in origin, from the rubber sole or glue and may not be related to hygiene at all.
No. Hyperion liquid is stable for many years at normal room conditions and does not go "off". Obviously, containing water, it must be kept in the original or other water tight container, preferably out of direct sunlight. The ingredients of Hyperion, when applied to appropriate surfaces like textiles, fur, paper, leather, equipment ,work surfaces etc. will provide antibacterial protection for months and even years. The incorporation of nano particles and ions increases the long term antibacterial protection even in items that are washed frequently.
Hyperion has been rigorously tested both in the laboratory and field and has achieved significant awards for efficacy. Hyperion has been approved for use as a disinfectant under EN regulations EN1267, EN13704, EN1650, EN13696 and EN1500 and is not classified as dangerous to human health under EU Directive 67/ 58/ EEC Annex 1.
Hyperion is a colourless, odourless liquid which does not mark or stain surfaces or textiles. For practical purposes a slight yellow dye is added to discriminate it from water and a "forest fresh" perfume helps users identify which areas have been treated. Hyperion is available without the perfume for use in the food industry.
Because it is incredibly safe, Hyperion can be used in a very wide range of environments. Its main indications for use are health protection and odour removal caused by bacterial infections and general sanitary control in almost all human environments. Currently it is used in child care, hospitals, community centres, food stores, gyms, changing rooms, showers, hotels, public toilets, transport systems (bus, rail and ships) and in personal use for shoe odour control, personal hygiene, washing machines and as a general domestic disinfectant around the house and for pet care.
Quite simply, the answer lies in the fact that human beings co exist with bacteria, sometimes without a problem and sometimes the bacteria interact with us in such a way as to threaten our lives and well being. Bacteria are ubiquitous and are found in every part of our planet. They are indigenous to all living things and some species permanently live inside us. Unlike chemical contamination, bacteria can grow and double in number every 20 minutes, and given the right conditions, can reach many millions of organisms in a very short space of time. Bacterial toxins (essentially waste products) can interact and interfere with our biological processes in such a way as to incapacitate us or even cause death in extreme cases. Antimicrobials such as Hyperion Q combined with our CIP (cleaning in place) disinfection delivery process kills the harmful bacteria before they get a chance to kill us.
Hyperion provides antimicrobial protection against bacteria, fungi and viruses in all environments where we live, work and play. Unlike other antimicrobial agents in current use, Hyperion is unique in that it provides residual antimicrobial protection and hygienic freshness for months, even years on many different surfaces.
Hyperion is a liquid at room temperatures which can be applied to all surfaces, carpets, walls, glass, plastics and fabrics and skin and is available for local use as sprays, wipes, laundry additives, hand sanitisers and in bulk quantities for disinfecting large areas of flooring, shower rooms and even deodorising drains and flooded areas. Although it can easily be used by customers, it is most effective when applied by Hyperion Biotechnology staff under contract, using more sophisticated delivery systems, such as fogging units, atomised nebulisers, aerosols and foam generators to provide uniform coverage even in hard to reach areas.
Tested both independently and within clinical NHS environments, Hyperion has the highest safety credentials and antimicrobial efficacy ( Log Kill of 6!!!) and was recently declared the “Winner” of the Smart Solutions HCAI (Health Care Associated Infections) in trials performed by TrusTECH, The North West of England NHS Innovations Hub, on behalf of the Department of Health’s HCAI Technology Innovation Programme and supported by the NHS National Innovation Centre.
“ Probably one of the most accomplished anti-microbial treatments available and an utterly fabulous product to use........”
Basically a patented formulations of five different biocides, Hyperion is marketed solely by Hyperion Biotechnology Ltd. and also contains elemental nanotechnology and charged particles to provide additional residual protection whilst having no deleterious impact on the environment.